Privacy Policy

Effective November 1, 2026.

Cantana ("we", "us") respects your privacy. This policy explains how we handle personal information collected through this website, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25).

Who is responsible

Our Privacy Officer is accountable for how we handle personal information. For any question, request or complaint about privacy, contact:

Privacy Officer, Cantana
hello@cantana.ca

What we collect and why

We only collect what we need for the purpose described, and we only use it for that purpose.

• Contact form: your name, email, the service you're interested in, your field or industry, and your message. We use these to reply to your request.
• Newsletter sign-up: your email and the page you signed up from. We use these to send you research updates you asked for.
• Accounts: your email, name and password, to give you access to full research reports. Passwords are handled by our authentication provider and are never visible to us.
• Technical information: when you submit a form we record your browser type and a one-way hash of your IP address, to prevent spam and abuse. We don't use it to identify you.

We do not sell your personal information, and we don't use advertising or analytics trackers on this site.

Consent

By submitting a form or creating an account, you consent to us using your information for the purpose described above. You can withdraw your consent at any time by contacting us. Every newsletter email will include a way to unsubscribe.

Service providers

We use a small number of trusted providers to run this website. They process information only on our behalf:

• Supabase: database and account login. Our database is hosted in Canada.
• Cloudflare: website hosting, security, and forwarding of email sent to hello@cantana.ca.
• Microsoft Outlook: our email inbox. Emails you send us, and our replies, are stored there.
• Google Fonts: website typefaces. Your browser contacts Google to load them, which shares your IP address with Google.
• Cal.com: if you book a meeting through our scheduler, Cal.com receives the details you enter.

Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. We choose providers that protect information to a standard comparable to Canadian law.

Cookies and local storage

If you log in, your browser stores a session token so you stay logged in. We don't use cookies for advertising or tracking.

How long we keep it

• Contact requests: up to 2 years after our last interaction, unless you become a client.
• Newsletter sign-ups: until you unsubscribe.
• Accounts: until you ask us to delete your account.

How we protect it

Your information is stored in an access-controlled database that can't be read from the public website. Connections to this site are encrypted, and only authorized people at Cantana can access your information.

Your rights

You can ask to access, correct or delete the personal information we hold about you, or to withdraw your consent, by emailing our Privacy Officer. We'll respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or, if you live in Quebec, the Commission d'accès à l'information du Québec.

Changes to this policy

We may update this policy as our services change. We'll post the new version here with its effective date.